Standard shipping is courier post which takes up to 3 days, or express shipping is an overnight courier. You can select your method of shipping during checkout. All orders over $50 are eligable for free standard shipping withing New Zealand.
Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.
Returns or exchanges of online purchases may be made in person or by post.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
Sale items cannot be returned.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As The Stockroom is not liable for the loss of an item being returned we recommend that you return it using tracked courier.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.